You know, I'm sorry - I was typing my reply as I was heading off to the farmer's market, and it seems way too brusque now!! And actually, if someone had told me "just keep trying" I'd be like wut. But seriously, that is truly how it worked for me. I just bought the foundation and 2 tools (a brush and a thing that looks like an egg that you use to blot it), and I kept trying and it worked. :)