![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Geek Squad and Best Buy suck
Jan. 12th, 2008 07:14 amI hate Geek Squad and Best Buy.
Bought a new computer from Best Buy at the end of December. I couldn't get online, and they told me that I had to take the computer back to the store since it was within 2 weeks of buying the computer (despite the 3 year warranty I bought which was supposed to cover home visits). Waited in line forever and finally Geek Squad told me that when they installed software on my computer, they forgot to uncheck a box (!!) and now the problem was fixed.
Well, I've been able to get online since then but each time I bring up Internet Explorer, I get an error message. I have to reset the network adapter Local Area Connection (whatever that means...I just follow the prompts) each time I reboot the computer to get online. Today I finally had the time to call the 800 number given to me as part of my warranty. Geek Squad told me that they cannot trouble shoot this over the phone (how hard is it to reset the LAN?) and that I need to have someone come to the house and it'd be $159. I protested, telling them that I purchased the 3 year warranty and that the problem was with the computer I bought from Best Buy since my old computer didn't have this problem. It seems crazy to have to pay $159 since it's their mistake. I had the guy check with his supervisor, to no avail. I told him to forget it and I'll just reset the LAN each time I reboot.
Oh, and Geek Squad still has not recovered the contents of my old computer's harddrive. It's been over 2 weeks now. I called them to check on the status. Couldn't get a live person, but their message on store hours says "Our hours on December 21-24 are...we will be closed December 25..." Um, idiots? It's January 11!
Am never buying from Best Buy again.
Edit - I got through to Geek Squad today. They said that my harddrive recovery was completed 4 days ago. No one ever called me.
Bought a new computer from Best Buy at the end of December. I couldn't get online, and they told me that I had to take the computer back to the store since it was within 2 weeks of buying the computer (despite the 3 year warranty I bought which was supposed to cover home visits). Waited in line forever and finally Geek Squad told me that when they installed software on my computer, they forgot to uncheck a box (!!) and now the problem was fixed.
Well, I've been able to get online since then but each time I bring up Internet Explorer, I get an error message. I have to reset the network adapter Local Area Connection (whatever that means...I just follow the prompts) each time I reboot the computer to get online. Today I finally had the time to call the 800 number given to me as part of my warranty. Geek Squad told me that they cannot trouble shoot this over the phone (how hard is it to reset the LAN?) and that I need to have someone come to the house and it'd be $159. I protested, telling them that I purchased the 3 year warranty and that the problem was with the computer I bought from Best Buy since my old computer didn't have this problem. It seems crazy to have to pay $159 since it's their mistake. I had the guy check with his supervisor, to no avail. I told him to forget it and I'll just reset the LAN each time I reboot.
Oh, and Geek Squad still has not recovered the contents of my old computer's harddrive. It's been over 2 weeks now. I called them to check on the status. Couldn't get a live person, but their message on store hours says "Our hours on December 21-24 are...we will be closed December 25..." Um, idiots? It's January 11!
Am never buying from Best Buy again.
Edit - I got through to Geek Squad today. They said that my harddrive recovery was completed 4 days ago. No one ever called me.
