Geek Squad and Best Buy suck

[stormkeeper_lovedoris]

I hate Geek Squad and Best Buy.

Bought a new computer from Best Buy at the end of December. I couldn't get online, and they told me that I had to take the computer back to the store since it was within 2 weeks of buying the computer (despite the 3 year warranty I bought which was supposed to cover home visits). Waited in line forever and finally Geek Squad told me that when they installed software on my computer, they forgot to uncheck a box (!!) and now the problem was fixed.

Well, I've been able to get online since then but each time I bring up Internet Explorer, I get an error message. I have to reset the network adapter Local Area Connection (whatever that means...I just follow the prompts) each time I reboot the computer to get online. Today I finally had the time to call the 800 number given to me as part of my warranty. Geek Squad told me that they cannot trouble shoot this over the phone (how hard is it to reset the LAN?) and that I need to have someone come to the house and it'd be $159. I protested, telling them that I purchased the 3 year warranty and that the problem was with the computer I bought from Best Buy since my old computer didn't have this problem. It seems crazy to have to pay $159 since it's their mistake. I had the guy check with his supervisor, to no avail. I told him to forget it and I'll just reset the LAN each time I reboot.

Oh, and Geek Squad still has not recovered the contents of my old computer's harddrive. It's been over 2 weeks now. I called them to check on the status. Couldn't get a live person, but their message on store hours says "Our hours on December 21-24 are...we will be closed December 25..." Um, idiots? It's January 11!

Am never buying from Best Buy again.

Edit - I got through to Geek Squad today. They said that my harddrive recovery was completed 4 days ago. No one ever called me.

Comments

[stormkpr.livejournal.com]

And computer folks tend to be male and condescending to women, just like car repair folks.


I think you hit the nail on the head. I'd pay really good money if I had a great female mechanic and computer techhie.

[mcookies.livejournal.com]

I would, too. We had some major car issues last fall and dealing with the mechanics was horrible. I finally got to the point where I spent several hours researching possible explanations for what was wrong with the car. Now, when I take the car in I always research what it could be or look up everything they tell me it could be.

Stupid heteropatriarchy! ;)

That icon is cracking me up.

[stormkpr.livejournal.com]

Where do you go to do the research?

Stupid heteropatriarchy! ;)

LOL!

Glad you like the Mal/Simom slash icon. :)

[mcookies.livejournal.com]

I usually just google the symptoms and see what I find. There are a number of really good websites I read through that helped out with the clutch problem we had last fall. They had diagrams and explained things pretty clearly. Unfortunately, I do not have those sites bookmarked or anything so I cannot figure out what I used. This one is the only one I remember:
http://www.edmunds.com/ownership/techcenter/articles/43837/article.html
and I did not find it by putting in the symptoms (clutch wouldn't engage) but found it after I had found the key words "clutch bearing".

[stormkpr.livejournal.com]

Thanks!

[invisibleshrew.livejournal.com]

Yay! Come to the Firefox side of the Force again! I'm so enjoying AdBlockPlus that sometimes I forget to turn it off to check whether a site is monetizing my eyeballs without me being aware of it. Also : Yay hard drive!

I count myself very lucky to have in-house non-patronizing tech support. And tech support which is not only willing to cope with my "extremely late adopter" tendencies, but also with requests which range between "just fix it, already" to "explain exactly what has happened, and walk me through diagnosing and fixing it myself".

I'd love a great female mechanic. Our best option at the moment is kinda iffy on the great front, and is definitely overpriced, but has what passes for a neutral environment (that is : male privilege assumed, but no more than usual, rather than exaggeratedly so).

[mcookies.livejournal.com]

Plus, female mechanic? Cute in the outfit! When I lived in Denver there was a Grease Monkey that was almost completely populated by cute ladies. I did not have a car but I made my friend Chuck get his oil changed there.

[stormkpr.livejournal.com]

I did not have a car but I made my friend Chuck get his oil changed there.


:-)